Your Data at Oshi

What Dama N.V. collects when you register, deposit and verify, who receives it, how long we keep it and how to make a request, revised 2026-09-21.

Oshi Casino Privacy Policy for Australian Players

Controller of Your Personal Data

The controller of personal data collected through oshislots.com is Dama N.V., the operator of Oshi Casino, registered in Curaçao and licensed by the Curaçao Gaming Control Board under licence OGL/2023/174/0082. Dama N.V. decides why and how the information described below is used. Every request about your data goes to [email protected].

Escalating a Privacy Complaint

Start with us: write to [email protected] with the subject line describing the issue, and we will investigate and reply in writing. If the reply does not resolve the matter, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the national privacy authority for people in Australia. Include your registered email address and the dates involved so the case can be traced quickly.

How Long We Keep Your Records

Account details and transaction records stay for the life of your account and for five years after closure, because anti-money-laundering rules oblige us to retain identity and payment records for that long. Identity documents follow the same period. Marketing preferences are deleted when you withdraw consent. After closure your profile is locked and can no longer be used to log in, and after the retention period the remaining records are deleted or anonymised.

We use essential cookies that keep you signed in and remember your cashier session, preference cookies that store choices such as your language, and analytics cookies that count visits and show which pages are used. Essential cookies cannot be switched off without breaking login. You can accept or read more about the rest in the cookie notice on your first visit, and you can delete or block cookies at any time in your browser settings on Chrome, Safari or Firefox. Blocking analytics cookies does not affect access to games.

Rights Over Your Personal Data

You can ask to see the information we hold about you, correct anything inaccurate, request deletion, ask us to restrict or stop certain processing, object to marketing and receive your data in a portable format. Deletion is limited by the retention period above for records we must keep by law. Send the request from your registered email address to [email protected], and we answer within 30 days. Ticking or unticking the box for unique promo offers and bonuses changes marketing consent immediately.

Servers and Cross-Border Data Flows

Dama N.V. operates from Curaçao and runs the casino on the SoftSwiss platform, so your data is processed on infrastructure outside Australia. Payment data goes to card networks and blockchain networks that also operate internationally. When information leaves Australia we limit it to what the recipient needs to perform its task and rely on contractual data protection terms with those recipients.

Categories of Information We Collect

At registration we collect your email address, password, country (Australia), currency (AUD) and confirmation that you are 18 or over. For payments we record the method used, the amount, the date and the wallet address or masked card reference, while full card details are handled by secured payment gateways and are not stored on our servers. For verification we collect an Australian driver’s licence, passport or Medicare card and proof of address such as a utility bill or bank statement. Technical data covers IP address, device type, browser, time zone and logs of your activity, including game rounds and bonus usage.

Named Recipients Across Payments and Games

Payments data reaches Visa, Maestro and Mastercard when you use cards, and the Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Ripple and Tether networks when you use crypto. Game data is exchanged with providers including Pragmatic Play, Evolution Gaming, Ezugi, BetGames, BGaming, Play’n GO and Relax Gaming, so that rounds, live tables and free spins can run against your account. SoftSwiss supplies the platform on which the account and cashier operate. Identity checks are carried out by our own compliance team, and we do not sell your data to advertisers.

We process registration, payment and game data to perform our agreement with you, which is the legal ground for running your account and paying out winnings. We process identity and transaction records to meet anti-money-laundering and licence obligations. We process technical logs to protect accounts and detect fraud or multi-accounting, which serves our legitimate interest in a secure service. Promotional messages are sent only when you gave consent at registration or later, and you can withdraw it at any time.

Sending a Privacy Request

Email [email protected] from the address registered on your account and state whether you want access, correction, deletion or a change to marketing consent. Attach nothing sensitive in the first message, since the team will tell you which document is needed to confirm that the request is yours. The reply arrives at the same address, and any follow-up is tracked as a ticket in your account area.