Getting in Touch with Oshi Casino Support
What to Have Ready Before You Get in Touch
Support resolves a query fastest when your first message carries everything an agent needs to find your account. Quote the email address registered on your Oshi account, the cashier method involved (Visa, Maestro, Mastercard, Bitcoin, Ethereum or another listed option) and the approximate date and time of the transaction. For bonus questions, add the code you used, such as WELCOME100AUNZ or SECOND75. For verification questions, keep an Australian driver’s licence, passport or Medicare card within reach, together with a recent utility bill or bank statement as proof of address.
Support Channels and Response Times
| Channel | Best for | Availability | Response |
|---|---|---|---|
| Live chat | Account queries, payment questions, bonus enquiries | 24 hours, 7 days | Usually connects to an agent within a minute |
| Email at [email protected] | KYC disputes, withdrawal investigations, document follow-ups | 24 hours, 7 days | Escalated cases are tracked as tickets |
| Ticket in your account area | Progress on an escalated case | 24 hours, 7 days | Status visible once you log in |
Support Email Address
Write to [email protected] from the address registered on your account, so the team can match the message to your profile without extra questions. Complex cases such as identity checks or withdrawal investigations are escalated to this mailbox and tracked through the ticket system in your account area, which is why replies should stay in the same thread rather than start a new message for the same issue. There is no telephone line: live chat and email are the two channels we operate.
Operating Hours in Australian Time
Live chat and email run 24 hours a day, seven days a week, and the team is staffed across Australian time zones. That covers AEST and AEDT business hours as well as evenings, overnight and weekends, so a withdrawal query raised late on a Sunday goes into the same queue as one raised on a Tuesday morning.